Min is a Life and Health insurance professional with over 20 years of experience in the industry. An actuary by training, she had spent the last 13 years of her career in non-actuarial fields of mergers and acquisitions, risk management, corporate strategy and business development, product development and most recently, customer experience design.
Having spent time in Australia, Hong Kong and Singapore in Group, Regional and local roles, she has a track record of establishing policies and capabilities throughout her career. Returning to Singapore in 2011, she had established the risk management function in AXA Life Singapore, and developed their risk management policy, in her capacity as the Chief Risk Officer. Most recently, as Head of Customer Experience at Manulife Singapore, she had established the customer experience function, building the customer capability within the business, from listening to the customers, designing experiences and solutions for customers based on human-centered design principles, to engaging with customers to drive recommendations and repurchases.
Min is a Fellow of the Institute of Actuaries Australia and graduated from the University of Melbourne.